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About the application:

CareAR, A Xerox Company, provides the smart augmented reality help platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through remote AR guidance and troubleshooting while enhancing security. Your customers, employees, and field staff now have the next generation help program to deflect and reduce downtime fast. CareAR provides enhanced augmented reality programs with live video collaboration and capturing pictures from help sessions into system of records together as part of an end-to-end service management workflow, extending value to help teams. Features Multiparty: With CareAR's multiparty feature, you can invite as a lot of collaborators as you like to work together in a live, high definition, remote solve session. Annotation Programs: With one of the industry's deepest AR toolboxes, CareAR players can annotate live video feeds as well as shared photos, providing detailed visual guidance to quickly resolve problems. Groups: For enterprises, organizing help squads into groups helps to better manage players and study squad member performance. You can make groups based on job function, place, corporate organization, language spoken, skillset, or any another attribute. Reporting can be filtered based on group assignment. Rich Analytics and Dashboards: Administrators, managers, and squad leaders receive deeper insights in how squads are successfully resolving field problems by using the detailed dashboards provided by CareAR's admin portal. KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Receive your customer's perspective on how you're doing. Collect info in a structured manner for rapid feedback, rapid iteration. True ROI: Using the data created accessible from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.