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Houston 311 Citizen Portal Gameplay, Trailers and Related Videos

About the application:

In August of 2001, the Town of Houston launched its 311 Houston Service Helpline, a consolidated call center designed to create town government more user-friendly and responsive to town residents by providing citizens with a one telephone number to call for info on town services and to report non-emergency concerns. The main component of the 311 Houston Service Helpline is the three-digit smartphone number, available from within the Houston town limits. From traffic fines and sewer concerns to pothole issues and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents. From outside the Town of Houston, callers simply dial 713-837-0311. Agents are accessible 24/7 to reply your calls. Houstonians can also access this helpful service via fax to 713-837-0210, and e-mail to [email protected]. A self Service Request (SR) form is accessible online at www.houston311.org or by using our 311 smart smartphone apk which can be installed by clicking the link or by scanning the barcode that are located on this page. WE CAN HELP Over 2,400 frequently answered questions have been collected and warehoused. With such a broad array of reference entries developed jointly with departmental experts, and by providing specific info from another shared databases, the 311 Helpline resolves 85% of calls without transfer, Service Request, or follow-up. In addition to handling requests for info, the 311 Agents also process requests for specific town services like pothole repair or a traffic signal malfunction by creating a Service Request in 311's Service Management system. Each Service Request can be tracked from begin to finish. More than 300 specific Service Request types have been defined and scripted within the system. Each Service Request is forwarded to the appropriate department and a deadline date is assigned for investigation and resolution. If the same individual or someone else subsequently reports the same trouble, the 311 Service Management system alerts it is a duplicate request. Up-to-the-minute Service Request status(es) are accessible to citizens who call back to request an modernize on the progress of their concern(s). This increases accountability for town departments and their personnel. The system generates numerous reports by department, by division within a department, by Service request kind, participants, council districts, zip codes, Key Map places, and another geographic places. Regular reports identify any service requests that have not been resolved within the pre-determined timeline. This provides greater occasion for management supervision of personnel and assessment of the impact of deployed resources. The 311 Houston Assist and Info Helpline puts Town government at your fingertips – one contact, via the channel of your choice -- and you receive answers, search the right person, or have your Town service trouble solved.