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About the application:

The KACE GO apk was made to provide access to the KACE SMA Appliance from any place, enabling IT specialists to remain effective from all corners of the workplace, across multiple office places and even while on the street. Now IT administrators can review and answer to real-time service desk and monitoring notifications, examine inventory info and deploy tool on-the-go. With the KACE GO apk, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management help that is agile enough to hold up with the influx of fresh technology. While the basic functionality of the apk is designed for IT administrators, it also allows end players to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices. Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be needed depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network. Capabilities for KACE SMA administrators The KACE GO apk gives KACE SMA administrators the following capabilities. • Create, review, modernize, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach images to ticket comments • Add a comment to a service desk ticket • View ticket history • Add comments to a ticket • Add work entries to a ticket • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket happenings through push notifications • Set what times of day to keep push notifications • Search and distribute active managed installations • Search for and run scripts • View and modernize ticket history and different fields • Launch smartphone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine or asset • View systems associated with a ticket • Launch Dell Fast Resource Locator from within GO • Receive server monitoring alerts from the K1000 • View monitoring alert info and sort alerts • Create service desk tickets from monitoring alerts • Create, review, modernize, and delete an asset • Scan a barcode to lookup / make a fresh asset Capabilities for KACE SMA end-users The KACE GO apk gives KACE SMA end-users the following capabilities: • Create, review, or modernize a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach images to ticket comments • Receive real-time alerts of ticket happenings through push notifications • Set what times of day to keep push notifications • Launch smartphone dialer or email client from within service desk tickets • View knowledge base articles